Information We Collect

We may collect information that you voluntarily provide when contacting us, requesting a quotation, submitting an inquiry, or communicating with our team. This may include:

• Name and surname
• Company name and position
• Email address and telephone number
• Country and business address
• Billing and shipping information
• Product inquiries, OEM/reference part numbers, equipment information, drawings, technical documents, and other files submitted with an inquiry
• Information necessary to process orders, payments, shipments, warranty claims, and after-sales support

How We Use Your Information

Information collected by DELROK MAKİNA may be used to:

• Respond to inquiries and prepare quotations
• Process and manage orders
• Coordinate production and sourcing
• Arrange shipping and delivery
• Provide warranty and after-sales support
• Communicate regarding products, orders, and business opportunities
• Improve our products, services, and website
• Maintain business and accounting records
• Comply with applicable legal and regulatory requirements

Sharing of Information

When necessary to fulfill your request or order, relevant information may be shared with trusted manufacturers, suppliers, logistics companies, customs brokers, financial institutions, IT/service providers, or other business partners involved in providing the requested service.

Only information reasonably necessary for the relevant purpose will be shared.

Technical Drawings and Customer Documents

Drawings, samples, technical specifications, part lists, and other documents provided by customers are used for the purpose of evaluating inquiries, manufacturing products, sourcing products, or fulfilling orders.

DELROK MAKİNA treats such materials as business information and does not intentionally disclose them to unrelated third parties, except where disclosure is necessary to obtain quotations, manufacture or source the requested products, fulfill an order, or comply with legal obligations.

Data Security and Retention

We take reasonable organizational and technical measures to protect information against unauthorized access, loss, misuse, or disclosure.

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, to maintain business records, resolve disputes, provide ongoing support, or comply with applicable legal obligations.

Cookies

Our website may use cookies and similar technologies to ensure proper website functionality, understand website usage, and improve visitor experience.

Where required by applicable law, visitors will be given appropriate choices regarding non-essential cookies.

Your Rights

Depending on the laws applicable to you, you may have the right to request access to, correction of, deletion of, or information regarding the processing of your personal data.

Requests concerning personal information may be submitted to DELROK MAKİNA using the contact details below.

International Data Processing

As DELROK MAKİNA works with customers, suppliers, and service providers internationally, information may be processed or transferred between countries where necessary for business operations, order fulfillment, logistics, or technical support, subject to applicable data protection requirements.

Changes to This Privacy Policy

DELROK MAKİNA may update this Privacy Policy when necessary to reflect changes in our website, business operations, or applicable requirements.

The latest version will be published on this page.